Retenga Support

Need help with your Retenga loyalty account or have questions about our platform? We’re here to help!

Contact Support

Email: [email protected]

Hours: Monday-Friday, 09:00 – 17:00 MDT

For Customers

If you’re a customer having issues with:

• Points not appearing after a purchase
• Trouble redeeming rewards
• Account login problems
• Questions about your loyalty balance

Please email us at [email protected] with your name, phone number, and the business where you experienced the issue.

For Merchants

If you’re a business owner needing help with:

• Setting up your loyalty program
• POS integration issues
• Managing rewards and campaigns
• Technical support

Contact us at [email protected].

Response Time

We typically respond to support requests within 24 hours during business days.